pk78 Privacy Policy

pk78 (accessible at pk78.pro) is an online gaming and sports betting platform operated under an international gaming license. pk78 serves registered players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all cities in between. For the purposes of this Privacy Policy, pk78 acts as the data controller in respect of all personal data collected from players and visitors to pk78.pro.

As data controller, pk78 determines the purposes for which and the means by which personal data is processed. We are committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection standards and the requirements of our international gaming license.

If you have any questions about this Privacy Policy or about how pk78 handles your personal data, please contact our Data Protection team via live chat on pk78.pro or by emailing [email protected].

pk78 collects the following categories of personal data from players and site visitors. We collect only what is genuinely necessary for the purposes described in this policy.

pk78 collects personal data through the following methods:

• Direct submission: Data you enter when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a promotion.
• Automated collection: Technical data collected automatically when you visit pk78.pro, including IP address, device identifiers, and session data gathered via cookies and similar tracking technologies.
• Payment providers: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you deposit or withdraw funds. pk78 receives transaction reference data only — never your full bank account credentials.
• Third-party game providers: Game session and round-result data from certified RNG game providers whose products appear on the pk78 platform. This data is used for dispute resolution and responsible gaming monitoring.
• Fraud prevention partners: Risk and fraud scoring data from third-party providers used to detect account compromise, duplicate accounts, and suspicious betting patterns.

pk78 does not purchase personal data from data brokers, social media platforms, or any other third-party data vendors.

pk78 uses your personal data exclusively for the following purposes. We do not use your data in ways that are incompatible with the purposes listed here without first obtaining your explicit consent or notifying you of the change.

• Account creation and management: Processing your registration, maintaining your account, enabling secure login, and managing account settings including responsible gaming tools.
• Age and identity verification (KYC): Confirming that you are at least 21 years of age and that you are who you claim to be, as required under our international gaming license obligations.
• Payment processing: Facilitating PKR deposits and withdrawals via supported payment methods, reconciling transactions, and managing refunds where applicable.
• Service delivery: Enabling access to cricket betting, live casino, slot games, Royal Fishing, and all other pk78 services; personalising your gaming experience; and delivering Loyalty Program rewards.
• Customer support: Responding to your queries, complaints, and support requests in Urdu and English via live chat and email.
• Security and fraud prevention: Detecting and preventing fraudulent accounts, money laundering, account takeover attempts, and abuse of promotional offers.
• Responsible gaming compliance: Monitoring gaming activity to identify potential problem gambling behaviour; enforcing deposit limits, session limits, and self-exclusion instructions; and fulfilling regulatory responsible gaming obligations.
• Legal and regulatory compliance: Meeting record-keeping, anti-money laundering (AML), and reporting obligations under our international gaming license and applicable laws.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS — only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and content of pk78.pro.

For each purpose described in Section 4, pk78 relies on one or more of the following legal bases for processing your personal data:

pk78 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive only the minimum data required to process your PKR transactions. These providers operate under their own regulated privacy frameworks.
• Game content providers: Certified RNG game suppliers whose games are hosted on pk78 may receive session identifiers and bet data for the purposes of game reconciliation and dispute resolution. They do not receive your name, CNIC, or contact details.
• KYC and identity verification partners: Third-party identity verification service providers may process your CNIC data and biometric confirmation under strict data processing agreements with pk78.
• Fraud prevention and security providers: Specialist providers analyse technical data (IP, device fingerprint, behavioural patterns) to identify and prevent fraudulent activity. No personally identifiable information beyond what is strictly necessary is shared.
• IT infrastructure and hosting providers: Servers and cloud services used to operate pk78.pro are provided by third-party infrastructure partners bound by confidentiality and data security obligations.
• Legal and regulatory authorities: pk78 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, a court order, or our gaming license obligations. pk78 will notify affected players of such disclosures where legally permitted to do so.

pk78.pro uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the functioning of pk78.pro, including maintaining your logged-in session, remembering your language preference (Urdu/English), and securing your account during active play. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your UI preferences such as display settings, responsible gaming reminders, and notification dismissals. These improve your experience but are not essential to platform operation.
• Analytics Cookies: Aggregate, anonymised data about how visitors navigate pk78.pro — which pages are visited, how long sessions last, and where users drop off. This data is used solely to improve the platform.
• Security Cookies: Used to detect fraudulent login attempts, bot activity, and account takeover signals. These are a critical component of pk78's player protection infrastructure.

pk78 does not use third-party advertising cookies or tracker pixels from social media networks. You will not see pk78-related retargeting advertisements based on data collected via pk78.pro.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the pk78 platform normally.

pk78 implements a multi-layered security framework to protect your personal data against unauthorised access, alteration, disclosure, and destruction. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and pk78.pro is encrypted using current TLS standards, preventing interception by third parties.
• Encryption at rest: Sensitive data fields including CNIC numbers, passwords (stored as salted hashes), and payment references are encrypted in our databases using AES-256 encryption.
• Access controls: Access to personal data within pk78's systems is restricted to staff members who require it for their specific role. All internal data access is logged and subject to periodic audit.
• Two-factor authentication (2FA): Available to all pk78 account holders via their registered Pakistani mobile number. pk78 strongly recommends enabling 2FA.
• Penetration testing and vulnerability scanning: pk78's infrastructure is subject to regular security testing by qualified third-party security professionals.
• Incident response: In the event of a data breach affecting player personal data, pk78 will notify affected players and relevant regulatory authorities within the timeframe required by applicable obligations.

Despite these measures, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials. Please review Section 4 of the pk78 Terms & Conditions for guidance on account security best practices.

pk78 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by our gaming license, AML regulations, or other applicable legal obligations. The following retention schedule applies:

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

As a pk78 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. pk78 will respond to all data rights requests within 14 business days of receipt.

• Right of Access: You may request a copy of all personal data pk78 holds about you. We will provide this in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data, correction may require submission of updated documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. This right is subject to limitations where retention is required by legal obligation (e.g., AML record-keeping). Where erasure is not possible in full, pk78 will explain which data must be retained and why.
• Right to Restriction: You may request that pk78 restrict the processing of your personal data while a dispute regarding accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a copy of personal data you have provided to pk78 in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling for fraud prevention purposes. pk78 will cease such processing unless compelling legitimate grounds override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time with immediate effect on future processing.

pk78 is strictly an adult platform. No person under the age of 21 is permitted to register an account, deposit funds, or participate in any gaming or betting activity on pk78.pro. This age restriction is enforced at the point of registration and through CNIC-based KYC verification prior to processing any withdrawal.

pk78 does not knowingly collect personal data from any individual under the age of 21. If pk78 identifies or is notified that an account is held by a person under 21, the account will be immediately suspended, all deposits will be returned to the original payment source, and any winnings generated will be forfeited. The matter may be reported to relevant authorities where required.

Parents and guardians in Pakistan who are concerned that a minor may have accessed pk78.pro are encouraged to use device-level parental controls and to contact pk78 support immediately at [email protected] if they suspect an underage registration has occurred.

pk78.pro may contain references to third-party game providers, payment services, and support tools. This Privacy Policy applies only to personal data processed by pk78 directly. When you interact with third-party payment providers such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, you are subject to their respective privacy policies and terms.

pk78 is not responsible for the privacy practices of third-party game developers whose titles appear on our platform. Game session data exchanged with certified game providers is governed by the data processing agreements described in Section 6.

pk78 does not embed third-party social media widgets, advertising pixels, or external tracking scripts on pk78.pro that would allow third parties to collect your data without your knowledge. Our analytics tools use only first-party, anonymised data as described in Section 7.

As pk78 operates under an international gaming license, certain personal data may be processed or stored on servers located outside Pakistan. Where such transfers occur, pk78 ensures that appropriate safeguards are in place to maintain the same level of protection for your personal data as required under this Privacy Policy.

Safeguards used for international data transfers include:

• Contractual clauses in data processing agreements with international service providers that impose data protection standards equivalent to those applied within pk78's own operations.
• Transfers exclusively to jurisdictions or service providers operating within regulated data protection frameworks recognised as providing adequate protections.
• Encryption of all personal data in transit and at rest, regardless of the geographic location of the server on which it is processed.

Players who wish to obtain further information about the specific international transfer mechanisms used by pk78 may contact our Data Protection team at [email protected].

pk78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform services, or applicable legal and regulatory requirements. The version date displayed at the top of this document indicates when the policy was last revised.

Where a material change is made to this Privacy Policy — particularly any change that affects how we use or share personal data in ways that are less favourable to players — pk78 will notify registered players via the email address associated with their account at least 14 days before the change takes effect.

Your continued use of pk78.pro following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any amendment, you may close your account in accordance with Section 12 of the pk78 Terms & Conditions and request deletion of your data subject to the retention obligations described in Section 9 of this policy.

Previous versions of this Privacy Policy are available on request from [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pk78 handles your personal data, please reach out to our Data Protection team through any of the following channels:

• Email: [email protected] — we aim to respond to all privacy-related emails within 3 business days.
• Live Chat: Available 24/7 on pk78.pro — average response time is 3–5 minutes. Our support agents can assist in both Urdu and English.
• Postal correspondence: If you prefer to submit a formal written request, please contact us via live chat first to obtain our current correspondence address.

When contacting pk78 about a data rights request, please include your registered email address or pk78 account username so that we can verify your identity and locate your records efficiently. Do not include your CNIC number or full financial details in any unsolicited email correspondence — our support team will guide you through a secure verification process.